Prints and posters
02 Policies
Returns and refunds
Not quite right? Returns are simple and free within 30 days.
Contents
Before you send a print back, tell us the order number and we will explain the simplest route.
01
Our promise
If something is not right, you can return most items within 30 days of delivery for a full refund or exchange. Items should be unused and in their original packaging.
02
How to return
Start a return from your account or by emailing us with your order number. We will send a prepaid label and instructions.
03
Refunds
Once we receive and check your return, we refund to your original payment method within 5–7 working days. We will email you when it is done.
04
Exchanges
Prefer a different size or colour? Let us know and we will arrange an exchange, subject to availability.
05
Faulty or incorrect items
If an item arrives faulty or we sent the wrong thing, contact us straight away and we will put it right at no cost to you.
06
Non-returnable items
Some items (such as personalised and made-to-order prints) cannot be returned unless faulty.